Frequently Asked Questions
Everything you need to know about your PolkaDot treats.
How do you ensure the freshness of my order?
All PolkaDot products are made to order and shipped in climate-controlled packaging to ensure they arrive at your doorstep in peak condition.
What is your shipping policy for perishable items?
We offer expedited shipping options across the country. Orders placed after Wednesday are typically held until Monday to avoid weekend transit delays.
Do you offer vegan or gluten-free options?
Yes, we have a dedicated range of products catering to dietary restrictions. Please check the 'Dietary' filter on our shop page for specific details.
Can I return food items if I change my mind?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged, please contact us within 24 hours for a replacement.
Are your ingredients ethically sourced?
Absolutely. We partner with local farmers and certified fair-trade suppliers to ensure every ingredient in our kitchen meets the highest ethical standards.
How should I store my PolkaDot products?
For maximum flavor, we recommend storing our items in a cool, dry place. Specific storage instructions are printed on the back of every individual package.