Returns & Exchanges

At PolkaDot, we strive for 100% satisfaction with every bite; however, due to the perishable nature of our products, we offer specific solutions for items that arrive damaged or incorrect. Please review our four-step process to resolve any issues with your order quickly.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately check your package for any signs of damage or missing items to ensure quality standards are met.

• 2.
  Document the Issue

  Take clear photos of the damaged product and the shipping label, as these are required to process your claim for a refund or replacement.

• 3.
  Contact Support

  Email our customer care team at [email protected] within 48 hours of delivery with your order number and the documentation gathered.

• 4.
  Receive Resolution

  Once approved, we will issue a full refund to your original payment method or ship a fresh replacement at no additional cost to you.